Shipping & Returns
All shipping is free! Orders will be processed within 3 business days of order placement. If the order is made-to-order, which is stated on the product page, please double check the time frame in which it will ship on the product page.
Once the the products are shipped, they will arrive at your doorstep within 3-8 business days for US brands and within business 5-10 days for international brands. If a brand is based internationally, you will be able to see this on the product page under Shipping & Returns.
Please note that all orders ships directly from our brands to you and each brands has policies unique to its boutique. Refer to return policies below or on the right hand side of the product page labeled Shipping & Returns.
ourCommonplace does not take responsibility for lost or stolen packages. Please ensure to add Route shipping insurance to your order to ensure that your order is protected in case of lost, stolen, or damaged packages.
Duties & Taxes
As the recipient of the order, customers are responsible for any duties or taxes incurred on purchases. Unfortunately, we're unable to advise on the exact amount, and recommend you to contact your local tax authority or customs office before placing an order.
RETURNS & EXCHANGES
I'M NOT 100% IN LOVE WITH MY ORDER. WHAT NOW?
Orders Within The US
All returns and exchanges for US customers and US based brands are free on your 1st order.
A $6 fee will be charged for returns and exchanges for each brand. See below for details.
Orders Outside Of The USCustomers are currently responsible for all return and exchange return shipping fees for brands based outside of the US. Please email us at email@example.com for the return address.
Returns & Exchange Policy:
- For any damaged or defective items, you have 7 days from receiving your order to exchange or refund your purchases.
- Returned items must have tags still on, be in original packaging and, have no visible signs of wear or use. Items will be shipped back at customer's expense otherwise.
- Discounted items that are 40% and above are final sale and cannot be returned or refunded.
- Item(s) must be returned within 5 days of return label being issued.
Due to the nature of the product and policies unique to the brand, we will not be accepting returns for these brands at the moment.FOR ALL OTHER BRANDS
You have 14 days from receiving your order to initiate a return with firstname.lastname@example.org.
Start Your Return or Exchange:Email email@example.com the info below to start your return:
- Your name and address
- Phone number
- Email Address to receive confirmation email
- Order number
- A short description on why you would like to return or exchange the item
- A picture of any damage or manufacturing defects (required for repairs)
Go ahead and email firstname.lastname@example.org. We're always happy to chat!