All orders ship directly from our brands throughout the world to you with carbon offset. All returns and exchanges for US customers and US based brands are free on your 1st order.
For SAOLA SHOES - All orders will be processed within 3 business days of order placement, and will arrive at your doorstep within 4-8 days once shipped for this US based brand.
After you've placed your order, you'll receive an order confirmation in your inbox. Once your order has been shipped, you'll receive an additional email with a tracking number.
RETURNS / EXCHANGES
For SAOLA SHOES - For full priced items, if you don’t 100% love the item, let us know, and we’ll gladly accept the return or exchange when initiated within 14 days of delivery date. All returns and exchanges will be subject to a flat $6 fee for each brand unless it’s your 1st order. Discounts above 40% are not eligible for returns. Please refer to this page for further instructions and details on our returns & exchange policy.
Why the return costs? - All items are shipped from our independent designers throughout the world directly to you. Through your contribution to ourCommonplace, you’re taking us one step closer to a more sustainable and equitable world by supporting our designers, their employees, and their local communities.